Delivery Information

*Bank holidays and public holidays are not included in the above timeframes.

• Orders to the Highlands of Scotland will take an additional 2 days
• Orders to Jersey, Guernsey, Isle of Man and Scottish Islands will take an additional 3 days
• Orders for spares and catalogues will take 2-3 working days.
   

For Express, Click and Collect and Standard Delivery, a tracking link will also be sent to you via email. You can track your order by clicking on this link DPD (UK) - Follow My Parcel, and entering the tracking number we will send you. It may take 24 hours for the tracking information to update.

Spares and catalogues will be delivered by Royal Mail and are not tracked.

While we always aim for customers to receive their order as quickly as possible, please note that at busy times there may be a slight delay in the delivery of your order.

Below is a list of the countries we deliver to, the delivery lead time and cost. Delivery time is based on orders placed before 5:30pm Monday–Friday and 11:30am at weekends.

Please note: We may not be able to deliver to some countries due to restrictions. This will be evident in the checkout if your chosen destination country is not available.

Local customs rates or charges may be applicable when the courier is ready to deliver your parcel, based on the full value of your order before discounts. If you do not pay these charges and reject the delivery, the goods will be returned. The cost of return will be deducted from your final refund total.

For deliveries to the following nations, we fully comply with import customs and duty rules - all our prices include those charges. In general, no further charges should be expected for deliveries to these nations.

Can't see your country? Please view the full list of countries that we deliver to below. If your country is not shown on this list, then, unfortunately, we cannot ship to you at this time. Local customs charges may also apply.

Bank holidays and public holidays are not included in the above timeframes.

Goods will be delivered by DDP, with the applicable charges being added at checkout. All other charges will remain the responsibility of the customer.

With our new Click & Collect service, you can place an order by 5.30pm (11.30am at weekends) and collect it the next day from your chosen location. There are over 22,000 locations to choose from, and 94% of the UK population lives close to one of these pickup points.

Once your order has arrived at your chosen location, we'll let you know your order is ready for collection by sending you an email confirmation. Your order will be available for pickup for 7 days.

To collect your order, please bring your collection confirmation email with you (this can be printed or displayed on your phone), as well as photo ID (a valid passport or photo driving license).

If you have a DPD pick-up pass that doesn't require any additional ID, show it at the counter and collect the item. If you don't have a DPD pick-up pass or you're required to present your ID, your surname must be the same as the recipient's, and you'll need to show your photo ID.

Please note: If your order isn't collected within 7 days, it will be returned and refunded.

Order by the following dates to receive your items in time for Christmas (subject to change depending on demand).

Orders placed after these dates may still be delivered before Christmas.

Delivery cut-offs